Important customer information
Minimum order value
There is currently no minimum order value in our shop!
Discounts
We grant discounts on the value of goods in the shopping cart (shopping cart discount) according to the following scale:
- from 50 EUR: 5%
- from 100 EUR: 10%
Prices and terms of payment
The prices shown on the website of the aPerlen online shop at the time of the order apply. All prices are final prices in euros and include the statutory value added tax of currently 7/19 percent. Obvious price errors reserved. Packaging and shipping costs will be charged separately.
In the case of delivery, we accept payment in advance by bank transfer or paypal (from a goods value of EUR 20), cash payment or debit card payment is also possible if you collect the goods yourself. Unfortunately, we cannot accept other forms of payment.
Delivery, delivery times and shipping costs
The goods are delivered to the customer exclusively via the DHL delivery service as an insured parcel. Pick-up is possible by arrangement.
Shipping is to Germany, other EU countries and Switzerland/Rest of world. For delivery within Germany we charge a shipping fee of EUR 4.50. From a goods value of 100 EURO we take over the shipping costs within Germany for you. For deliveries to other EU countries, we charge a shipping fee of EUR 9.00. From a goods value of 150 EURO we take over the shipping costs within EU countries for you. Deliveries to Switzerland and worldwide are calculated by weight: up to 500g costs 8.00 EURO, up to 1000g costs 12.00 EURO, up to 2000g costs 24.00 EURO, up to 5000g costs 30 EURO.
Note: Please select the shipping option according to your destination country (Germany, the rest of the EU and Switzerland or worldwide), otherwise the shipping costs cannot be automatically calculated correctly.
The shipping costs are also displayed to the customer in the shopping cart before the ordering process is initiated.
Goods in stock will be dispatched within three working days. For goods that are not in stock, the delivery time can be up to four weeks after receipt of the order.
Complaints
For all complaints such as transport damage, incorrect or missing delivery, please contact us immediately in writing by e-mail to info@aperlen.de.
Bank account
Matthias Krause
Volksbank Viersen eG
Account number: 2021151010
Bankcode: 31460290
IBAN: DE91314602902021151010
BIC: GENODED1VSN
Address and contact information
aperlen
Matthias Krause
Mittelstr.98a
41372 Niederkrüchten
Deutschland
Contact: Xin Zhao, Matthias Krause
Email info@aperlen.de
http://www.aperlen.de
VAT ID no. DE232121345
Right of withdrawal
You can revoke your contract declaration within one month without giving reasons in text form (e.g. letter, email) or by returning the item. The right of withdrawal does not apply to items that were only manufactured or ordered based on your wishes or specifications. The period begins at the earliest with receipt of this instruction. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation must be sent to:
Matthias Krause, Mittelstrasse 98a, 41372 Niederkrüchten, info@aperlen.de.
Consequences of revocation:
In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest issued). If you cannot return the service received to us in whole or in part, or only in a deteriorated condition, you may have to pay us compensation for the value. This does not apply to the surrender of items if the deterioration of the items is solely due to their inspection - as you would have been able to do in a retail shop. You can also avoid the obligation to pay compensation by not using the item as if it were your property and refraining from anything that could impair its value. Transportable items are to be sent back. You have to bear the costs of the return if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of the item at the time of the cancellation, you have not yet received the consideration or a contractual have made the agreed partial payment. Otherwise the return is free of charge.
Effective date 01/2023